Yes, everything arrives in one package ready to give. You'll receive the necklace with engraved names in the luxury LED box, the pre-written message card, and gift-ready packaging. No wrapping needed, no assembly required. Just hand it to her and watch her reaction. The LED box when opened, creates a unique unboxing experience.
What Materials are used?
You can choose between Sterling Silver or 18K Gold Plating over a stainless steel base. Both options are tarnish-proof, hypoallergenic, and built for daily wear. The names are laser-etched with medical-grade precision and won't fade, scratch, or wear off over time. The chain is adjustable from 18-20 inches with a secure lobster clasp and durable box chain links.
Is it real gold and silver?
You can choose between 18k Gold Plating (real 18k gold over surgical-grade stainless steel) or 925 Sterling Silver (genuine sterling silver).
Both finishes are tarnish-proof, hypoallergenic, and backed by our 5-year warranty. Built to last, not just look pretty.
What if something goes wrong with my order?
We've got you covered with our 90-day guarantee. If it doesn't arrive as shown, you get a full refund with no questions asked. If it's damaged in shipping, we'll send a replacement the same day. For engraving errors on our side, we'll send a remake immediately and you keep the original. Just email hello@senvoa.com and we typically respond within 2 hours. We've delivered 27,000+ orders, issues are rare, but when they happen, we fix them immediately.
How long does delivery take?
Processing and manufacturing takes 2-3 business days since each piece is handcrafted to order, then shipping takes 5-7 business days with tracking. Total delivery time is 7-10 business days. You'll receive tracking within 24 hours of shipping. Every order is tracked and insured, and ships from Europe (not China). Shipping is free. If you need it faster for an urgent occasion, simply select the priority shipping at checkout.
Can I return it if she doesn't love it?
Yes, we offer a 90-day money-back guarantee. If she doesn't cry happy tears, we'll refund you with no questions asked. Just email hello@senvoa.com within 90 days. We're confident she'll love it as 27,000+ wives already do, but if she doesn't, you're not stuck with it.
Can it include special characters on the engraving?
Yes, we can engrave English letters (A-Z) and accents like é, ñ, or ö and numbers. We do not engrave Cyrillic or Greek letters, no symbols or emojis. Our laser engraving process is calibrated for the standard Latin alphabet and numbers only, which ensures every name is sharp, clear, and legible. If you're stuck the solution is to use the English version of the name - for example, Ivan instead of Иван, Sophia instead of Σοφία, or Jose instead of José. Each ring can hold up to 12 standard letters.
How many names can I put on it?
You can add up to 5 names. Each name is laser-engraved on its own ring around the heart, and we've found that 5 gives the perfect balance — enough space for everyone that matters most, while keeping each name beautifully readable.
Most customers choose their kids' names, but you can add anyone special to her: family members, nicknames, birthdates — it's completely up to you.
